Insist to be with the person this Innovation medical services

Conjoined Twins: A Medical Wonder

Insist to be with the person this
Innovation medical services

Study carries out scientific progress to watch survey task

City is made the same score south secretary of Party committee of the first hospitalTao Shanfu

The sea answer on the west go ahead of the rest, fujian north is current sharp edge. Fujian north is current sharp edge, health needs safeguard. Health is the base that the person expands in the round, the happiness of relationship innumberable families. Regard a Fujian north is exclusive 3 class as omnibus hospital, become in Fujian north in forward, must assume the mission that removes healthy safeguard. How to lose a mission, the medical services sanitation that offers cheap of safe, effective, convenient, price for people serves, the north that it is Fujian provides strong healthy safeguard when forward, it is me the outstanding problem that view of progress of courtyard study science must solve. Highlight a problem around this, my courtyard establishs task group, in in-depth survey, on the foundation that analyses a reason in the round, put forward innovation medical services to serve train of thought and act.

One, the outstanding issue that medical services exists

According to study practice develops the first phase of view scientificly to ask, emphasize choice masses to complain problem of more, existence to compare much, management to compare fragile section office, undertake thorough and meticulous survey, the section office below union, hold informal discussion, individual visit, be looked carefully at on the spot and of all kinds examination reports data, search the question that incommensurate scientific progress asks in the round. Induce via arranging, the problem that the incommensurate development that respect of service of current medical services exists asks basically has 6 sides.

1, service satisfaction is spent not quite tall. Job of the member that a few cure protects a person is careless, work careless, attitude of attending to guests is poorer. Still exist in medical services " unripe, cold, hard, top, push, procrastinate " phenomenon, a few cure protects personnel face malformation, the expression with one unfamiliar, chill face, increase mentally pressure to the patient; The word is offensive, the language is curt, increase stimulation to the patient, cause a few bunt needlessly; It is difficult to handle affairs, mutual shuffle, efficiency on the low side, long procrastinate not definitely, masses satisfaction rate is not quite high still.

2, blemish of service flow existence. "4 long one short " the phenomenon has not been changed at all. "4 long one short " , namely registration, wait to see a doctor, examination handles buy, time extraction drug time of long, examine is short. Since this year, outpatient service increases further with respect to person of diagnose a disease, although took certain step, but the state with the longer time that the patient queues up to wait still not from go up at all change.

3, service behavior is complained more. Behavior of medical services still is the heat that common people complains to the hospital. It is accident happens from time to tome. Medicine of diagnosis and services, hair, collect fees produce accident phenomenon from time to tome, collect fees especially on, namely wrong close to again leakage closes, have namely close less to again many close. 2 it is existence " 3 sheet not agree with " . The content requirement that sheet of doctor‘s advice, examination, charge sheet narrates is abhorrent. 3 it is work discipline lax. When the consulting hours below the doctor forbids, still have be late, leave early, absent phenomenon. 4 be

4, service charge still is resided tall. Open big prescription phenomenon to still exist, increase patient burden. Especially town worker doctor is protected patient, new farming add up to cure to protect a patient to be not cure to protect place of medicines and chemical reagents to hold proportion big, submit an expense account scale on the low side, the cost that the individual bears is higher, the material benefit that gets cure is protected slants little.

5, concern of both sides of doctors and patients is intense. Server and insecurity be comparatived by server relation, lack trustful sense. On one hand many patients are exorbitant to expectation of medical services effect, not cognitive however to medical services risk, what cannot treat medicine correctly is accident, think entering a hospital was to enter " safe " , treating bad disease is the doctor‘s fault, produce ultra action at every turn, dispute of doctors and patients happens from time to tome, group incident dimensions expands, suffer from just collect a few people to hospital din affray sometimes, affect hospital order badly, cause a hospital to cannot work normally. On one hand cure protects personnel and patient to be not communicated reach the designated position, the patient knows to illness and risk circumstance not not much, complete, a few did not ask for so that the patient agrees clearly with medicine, examination and method of diagnosis and services, or did not offer a few kinds of plan to give a patient the option, authority of know the inside story, agree with authority and option to did not get assuring.

6, service facilities still needs to improve. Bed of halfway section office is nervous, a few patients cannot seasonable occupy hospital, perhaps can add a bed only, live on corridor, sickbed cannot satisfy the patient‘s need. Serious illness guards ward only dicker, as incommensurate as hospital dimensions, more the need that satisfies a patient hard. Establishment of environment of the space inside the courtyard, ward still needs to improve.

2, existence problem case study. The existence of afore-mentioned phenomena, have the reason of subjective side namely, also have the reason of impersonal aspect.

1, service concept stale is backward. Of follow long-standing " sit hall wait for examine " , " the patient begs me " dated consciousness, be used to putting oneself in main body position, lack is service concept of the center with the patient.

2, integrated quality remains to rise. The respect such as the wind of medical ethics cure with a few the spirit respecting property in high sense of responsibility, persistence, good employee and humanitarian and integrated quality remains to rise.

3, service mode has not transform. Medical services still comparatives stay at onefold in the past biology medicine mode on degree, not from go up to transform to mode of medicine of social psychology biology at all. Exist " ternary, 3 light " phenomenon, pay attention to corporeal level namely, weight spirit level; Weigh physiology deck, light psychology level; Treat the level again, small humanitarian deck; Weigh individual deck, light society level. Consider the patient‘s fault only, do not have a person whole, many sided needs to be put in the first.

4, the foundation builds capital shortage. The hospital is indebted bigger, infrastructure construction, service environment establishment is transformed, lack capital newlier.

5, administrative mechanism is not quite perfect. Basically be being returned on service government is the way that goes along in order to, lack scientific innovation shape. Medical services is put in a few not not rigorous, perfect link on service government technological process; The system is not quite sound, lack implements power, incentive measure does not fulfil rewards and punishment to reach the designated position, strength is insufficient.

3, train of thought of service of innovation medical services and act.

Solve medical services to serve the outstanding issue of existence, must be guidance with scientific progress view, insist to be with the person this, around the target that builds comparatively well-off society in the round, get used to the healthy need that people increases ceaselessly, seek true deal with concrete matters relating to work, active exploration, the many sided such as the service art that from advanced service concept, enthusiastic attitude of attending to guests, extensive service knowledge, adept service the service skill of skill, intelligence of animals, convenient service way, quick service efficiency, contemporary service method, close affection influences, service mechanism that promotes continuously makes great efforts, offer human nature to change for common people, close affection is changed, the service that intelligence changes, solid raise medical services to serve a level.

1, around new target, make clear new knowledge. Arrive from now on 2020, it is the crucial period that our country builds comparatively well-off society in the round. The development as economy and flowing water of person the people‘s livelihood rise smoothly, the demand that masses serves to improving medical services sanitation will more rise, service of innovation medical services is having more great and far-reaching history sense. The seventeen thumb of the party goes out, health is the base that the person expands in the round, the happiness of relationship innumberable families, put forward everybody to enjoy sanitation of primary medical services to serve, make hard all people " ill somewhat cure " target. Accordingly, innovation medical services, accelerate development of medical services facilities, get used to the demand that people increases increasingly, improve people health quality ceaselessly, it is to carry out fulfil science to develop society of view, stimulative economy to coordinate the inevitable demand that can expand continuously in the round, it is the significant move that improves people life quality, it is to build comparatively well-off society and compose to build a of socialistic harmony society major task in the round. The State Council was released recently " build channel about supporting the Fujian Province to accelerate on the west a certain number of opinions of bank economy area " , this is the great history opportunity with Fujian new development. "The sea answer on the west go ahead of the rest, fujian north is current sharp edge " , fujian north is in the play in bank economy progress wears channel on the west the forward action that depth presses. Regard a Fujian north is exclusive 3 class as omnibus hospital, around new period, new target, new job, hold to the commonweal sex of public hospital, sufficient play ensures the positive effect of people health, innovation medical services, implement scientific progress concept to carrying out, accelerate hospital development, enhance medical services to serve ability, heighten the actual effect that medical services, elevate healthy level of people, new contribution is made having very main effect in new historical development opportunity.

2, get used to new requirement, establish new concept.

The concept decides action. Advanced concept just has scientific action. On 20 centuries half leaf, world Health Organization is healthy definition in constitution preface: Health is to do not have disease and disease not only, or a kind individual go up in the body, on spirit, socially completely well condition, the mark is worn the mankind entered from whole, of the system, the times that integrated all-around angle goes to knowing life and health. "Healthy " connotation from " one dimension " (biology element) expand " three-dimensional " (biology, psychology, society, even zoology element) , ideal healthy situation is to dismiss the worry at the disease not just, even red-blooded, maintain good social relations with other, the made condition that is in perfect, happiness, form medical division to learn spirit and medicine of humanitarian spirit organic and unified. Health will become new century the main goal of people, pursuit health becomes everybody‘s fashion. Everybody hopes the life of him health, macrobian, high quality. Accordingly, medical mode also by pure biologic mode to biology, psychology, the society is integrated mode develops change, key of job of medical services sanitation turns to healthy protection and health to promote by control disease itself on, from pure body health, expand health of mental health, society reachs moral health stage by stage. Our service concept must comply with medical mode and people health concept transform and update. Hold to the purpose that medical services facilities serves for people health, it is with the person this perforative the whole process that serves at medical services, safeguard people health rights and interests to be put in the first. All long-term interests from the patient and beneficial of root capital and profit set out, from " become the patient patient, become the service profession " the concept transforms " become the patient family member, for the patient the service serves as perform duty of a kind of morality and justice " the concept comes up, firm establish " family of doctors and patients, patient is a family member " service concept. Thorough " person " heart, pay attention to all-around demand such as the person‘s physiology, psychology, spirit, society, treating a disease while, of made mentally get get respect gets on cheerful, social class on contented, spirit. The place in offerring its disease to treat rehabilitation for the patient must, link of go to a doctor time of least, diagnosis and services quality of lowest of charge of the shortest, medical services, service first-rate of effect of best, rehabilitation is at ease satisfactory medical services.

3, extend new thinking, explore new way. The job puts forward the sanitation of seventeen pairs of big medical services of the party " the medical services sanitation that offers cheap of safe, effective, convenient, price for masses serves " requirement, innovation medical services must around wear this to ask always to undertake. Outstanding accomplish 6 to change.

(1) close affection is changed. Insist to be a center with the patient, mature " the patient is convenient, the patient is accepted, the patient is satisfactory " ; Cure protects personnel active conversion, set out from patient psychology from beginning to end, accomplish esteem and the requirement that understand a patient hard, make from bagatelle, make from fine point; Let every patient can be experienced " " warm, build close affection to change grumous service. It is the expression that close affection changes. Expression is kind and friendly, manner and call on, often bring a smile. Lai of British poet snow once said: "The agency of the indicative, happy fountainhead that the smile is kindheartedness, close others. Had a smile, human feeling was communicated. " the smile is human association is medium " lubricant " , it is people is communicated each other, it is mutual understanding, important to build emotive method. 2 it is the language that close affection changes. Note put sb in a very important position understanding, sympathize with, the language of esteem, care. Use straightaway language, the language that includes dialectal sex, language of courteous sex, language that explains a gender, language that comforts a gender, language of protection. Especially the barrier that the language of dialectal sex can remove a patient more, patient of close together press close to, produce certain close feeling easily. Comprehensive promotion uses civilized term, avoid to use service avoid language. Pay attention to mood kind, the term is appropriate, language fast gently, speech clarity. 3 it is the operation that close affection turns. Carry out medical services to nurse seriously namely the operation is groovy, pay attention to the effect that behavioral importance produces to the patient again, the anguish that relieves a patient as far as possible and unwell, humanitarian consideration is blended in in the operation. 4 it is the communication that close affection changes. Pass patience to be communicated meticulously, master the patient‘s illness in the round, listen attentively to the patient‘s aspirations, understand the patient‘s requirement, do good psychology dredge, release mood and psychological pressure, dispel the worry in the heart, to the patient with necessary consideration and comfort, encourage a patient to increase to make the hope of the fight with the disease, cooperate actively to treat a disease. Want to guide the expectation level that patient and family member nurse to make a diagnosis and give services correctly, obtain the support of patient and family member to the hospital and credit. To the patient seek advice should reply in detail, the doubt patience that put forward explains, modest to all sorts of opinions listen to. 5 it is the help that close affection changes. The patient often can encounter a lot of difficulty and problem to the hospital, patient incapable or it is difficult that devoid condition will overcome these with the problem, need cure protects the help of personnel many sided. Want to endeavor to help a patient solve the difficulty that encounter and problem, offer needs convenience, give a patient the kind sense with guests feel at home.

(2) integration. Undertake precautionary effectively to the patient, diagnose, cure, rehabilitation, adaptability of psychological dredge, society is harmonious wait for service of integration medical services, make the patient achieves physiology health, psychology good get used to force with the society in good condition. Have a certain quantity of patient, besides the disease on physiology, the obstacle of nonexistent mentally. Have effective psychological dredge and services to the patient, make its maintain good mentation, form proper understanding to the disease, develop the potential of human body resistance adequately, make the patient gets faster, more high grade rehabilitation; Be aimed at different disease, different body fundamental condition, the basis is checked, examine result, undertake balanced and prandial guidance, run the patient‘s food; Begin healthy education, gain ground prevent disease to treat a disease sanitarian knowledge. Build information platform, establish extensive connection with patient and family member, promotional communication communication.

(3) whole journey is changed. Comply with social development actively, work up and perfect whole journey serve mode, optimize each service flow, offer whole course for the patient excellent service, before including a courtyard, inside the courtyard, the excellent service after leaving hospital. From see a doctor to provide medium of communication of expedite go to a doctor to be in hospital, establish patient green channel, let a patient compare convenient, quick, smooth ground to find place to need doctor or expert, get in time seeing a doctor with cure. Use make an appointment visit a patient at home, phone calls examine of examine, fixed make one‘s rounds, provide technological process of the patient‘s convenient go to a doctor, solve difficult problem of patient go to a doctor. The patient arrives from be in hospital leave hospital offer annulus of annulus of whole process of go to a doctor to join, smooth, know the inside story does not have flow approvingly aperture serves, include procedure of guiding of be in hospital, conduction be in hospital, recieve patient, groovy make a diagnosis and give services, convention to nurse, leave hospital directive, settle accounts hands in cost to wait for each link, responsibility of each link staff member is clear, the operation is normative, communicate comprehensive, the manner is kind, well-ordered. From examine a patient to begin, cure protects personnel to introduce myself actively to the patient, explain to patient or family member at present the illness is mixed preliminary diagnose, explain plan of general diagnosis and services and measure of main diagnosis and services, foreground of rehabilitation of disease cardinal principle, the element of disease of other concerned influence such as potential complication and accident risk, and patient or the note that the family member needs to cooperate. Have special services, high cost diagnosis and services or valuable medicine, know the inside story is fulfilled to agree with formalities before medicine and appliance at one‘s own expenses. To leaving hospital the patient is fulfilled the patient leaves hospital inform item, incorporate the living, take exercise, nurse, wait for concerned item with medicine. To taking appliance to leave hospital the patient should be informed nurse, disinfection and appliance are used, remove stop method and note, prevent occurrence accident. Inform the content when checking and along with visit a requirement, obligate section office or classics treat doctor telephone call, ask for a patient to be opposite the opinion of undergraduate course room and hospital and proposal. The patient that comes home to leaving hospital establishs healthy record, undertake following visitting regularly, begin health education, guidance and seek advice, had done pair of patients to follow seek the job that register. Walk out of courtyard door, trend society, walk into a family, adopt a variety of forms to be patient service actively.

(4) science and technology is changed. The State Council put forward about reform of medical services sanitation " with lower fare, provide more excellent medical services, the primary medical services that satisfies numerous people hard serves need " target, want to achieve this goal, efficient way is it is forerunner with science and technology, point forward position of medical science and technology, introduce science and technology of contemporary and new and high medical services actively, promotion application new concept, new facility, new technology, new project, new way, new approach, raise a disease to diagnose, the ability of health care of medical services cure, rehabilitation and level, shorten remedial process, enhance remedial result, reduce medical cost thereby, improve life quality. Quicken equipment to introduce newer process, introduce the medical services device that uses tall, essence, needle. Drive construction of hospital characteristic specialized subject with science and technology, form a courtyard to have a specialized subject, division have only ill new structure. Introduce the medical professional that has higher administrative levels actively. Encourage professional to take advanced courses to attend in a advanced studies of school of name of courtyard of domestic and international name, enter academic activity, update intellectual structure, raise technical level.

(5) standardization. Carry out executive medical services self-consciously to serve concerned law, code, regulations, regulations and standard. Whole process, all-around, full member, round-the-clock ground serves in medical services cogent carry out carry out corresponding, raise service quality, level and satisfaction effectively to spend, reduce all sorts of complaining with dispute. Continue to perfect a system soundly " service system of standardization " . Serve a standard through be opposite make and carry out, and to standardization principle and method apply, change in order to achieve service quality goal, serve program of process of methodological standardization, service to change, obtain excellent service thereby.

4, optimize service environment. The healthy relationship of environment and people is close, comfortable and favorable environment promotes the person‘s rehabilitation and health, undesirable environment damages the person‘s body and mind. Easy environment basically points to a patient can place oneself at beautiful peaceful, lukewarm wet appropriate, air the pure and fresh, sunny, cleanness that use thing, life is convenient in the environment, make the person produces quiet, satisfied, pleasurable move. Make full use of the advantageous element in the environment, eliminate and improve the adverse element in the environment, auxiliary patient cures a disease, accelerate restore health. Build the medical services environment that human nature changes, optimize and improve environmental quality, pursuit and the integral medicine environment that integral medicine mode gets used to, those who form modes of life and relation to their environment of medical services technology and affection balance, natural harmony, environment " green hospital " . Hospital environment includes the environment inside the courtyard, ill area environment and ward environment. Base oneself upon at building " 3 type " environment.

Type of gardens of courtyard core condition. The environment inside the courtyard of the gardens pattern that builds a green. Unite a program, cultivate the evergreen wood of environment of a batch of appropriate hospitals, aggrandizement management, optimize modelling, set off one another building. Thrust deep into the enemy forces decorates a few flower bed, miniascape and lawn, install the booth a pavilion or house on a terrace of form a complete set, desk and chair, the establishment such as fountain, take a walk for the patient, fitness, rest, view and admire with, the group is synthetic afforest, beautification, popular change, perfume garden type hospital. Unified and normative label indicates a shop sign, make its understand more marked, standard, easily.

Type of guesthouse of ill area environment. Ill area is the life space that rehabilitation treats during patient be in hospital, environment of ill area space has immediate effect to patient mood and physiology condition. Want utmost ground to satisfy the need of patient services, rehabilitation and life. Take functional rationality seriously, make the neat, beautiful, humorous of ward space is moved, build a kind of warmth, comfortable atmosphere, in order to reduce the patient‘s anguish, arouse the confidence with patient vivid opposite and fun, the stimulation that makes the patient carries vision, hearing, touch produces favorable psychological result.

Type of ward environment family. Ward is a patient " " , major activity undertakes in this space. Physiology feature of the patient asks to have appropriate indoor environment, basically be the fresh air of appropriate temperature, humidity, flow and good sunshine daylighting. The patient turns into unfamiliar ward from familiar domestic environment, anxious to the illness, scared, the burden is formed in mentally, accordingly, it is very important to found sweet, natural, harmonious, comfortable, capacious ward environment. The room is decorated and adornment should stress sweet, comfortable, neat, beautiful, decorous, kind, quiet, safety, make patient of be in hospital has the feeling that is in the home, have the enjoyment of high one‘s style of work as well as one‘s moral quality. Color is allocated proper, the body and mind of stimulative patient is comfortable, still can produce medical services result. For example paediatrics ward and nurse are taken use the warm color such as pink, can reduce children fear to feel, add the sense of sweet sweetness; Green can make calorific patient has cool and refreshing feeling; Shallow blue, shallow green can give a person the feeling with calm, rich life, agree with average patient; And the state of mind that uses the yellow that has excited and stimulative effect to be able to reduce a patient to depressed disease patient is low wait. Participate in jointly, joint creation. Sincere letter is this, be realistic innovation, excelsior, service is consummate

5, breed service culture. Insist to be with the person this, employee regards a service as main body, master. Serve a goal certainly. Regard Fujian north dimensions as the largest omnibus public hospital, should be in " 5 top-ranking " fluctuation kongfu, namely top-ranking talent, top-ranking technology, top-ranking equipment, high-class service, top-ranking management. Culture construction is a fountainhead that organizes opportunity of survival and vigor. The major attribute of hospital culture is administrative science, it is afterwards the management of arisen higher administrative levels is scientific after management by experience, science management. Hospital culture " it is with the person this, with the cultural worker " , its action is great and far-reaching. Should come true this " 5 top-ranking " , the length that retains a hospital is filled do not decline, must hold to " it is with the person this, with the cultural worker " , lay the foundation that firm culture builds. Serving culture is the key component of hospital culture, it is with the service viewpoint of value is core, in order to create patient satisfaction, make competition ability of core of hospital of hospital brand, promotion be a target, in order to form the culture that collective service value acknowledge and behavior standard are content. High-class service should have top-ranking article melt into to prop up. Outstanding culture is bred is accumulate for a long time, the process of ceaseless and perfect, ceaseless promotion, basically begin from 6 respects, it is aggrandizement education guides. Build a study model organization, make study makes the groovy activity of an organization. Learn a mechanism relative to what secure through a kind, deepen the education of pair of hospital culture ceaselessly, promote the integrated quality of every employee ceaselessly, unite viewpoint of value on hospital service target, it is establish of outstanding service concept root in the bottom of one‘s heart, make serve a standard to become the basic common sense of employee and group consciousness. The study that union begins the humanitarian knowledge such as psychology of sociology of ethnics of medical philosophy, medicine, medicine, medicine and groom, raise the modern medicine view of medical personnel, epistemological and methodology. 2 it is to develop thematic activity. The demand that promotes according to the service and actual, have every year begin in the light of the ground a few have the theme that drives a gender to carry out an activity, if found class of excellent service demonstrative section office, demonstrative post, star to serve an activity,wait, begin " 5 are compared " (compare quality namely tall, stronger than the technology, better than the service, more beautiful than figure, bigger than contribution) agonistic activity, guide service behaviour ceaselessly, promote higher administrative levels, form good service behavior convention. 3 it is to build favorable environment. The environment trains a person. Favorable service environment, atmosphere can produce favorable effect to the service behavior of employee. Each section office inside the courtyard are relatively independent environment, it is the mobile room with main employee. Accordingly, build favorable service environment to should grab from section office. Through observing a standard jointly, adjust behavior self-consciously to supervise and urge each other communication, side of new old employee takes inheritance, form stage by stage have the favorable service behavior environment inside section office. 4 it is advanced and typical drive. The force of example is boundless. Learn the advanced achievement of countrywide well-known figure on one hand, if Wu Mengchao, Hua Yiwei, king is faithful,wait. Establish the study model beside on one hand, pay attention to the employee that discovers a batch of services are first-class, wait for a form through newspaper of congress, column, courtyard, network, have an informal discussion, publicize their good way, good experience, play sets an example conduct action. 5 it is to make style brand. Serving culture is each rich and colorful, characteristic, culture of a kind of outstanding rich distinctive hospital, it is the calling card of a hospital. Accordingly, want to draw lessons from the advanced practice of the outside and experience already, but copy mechanically again, founding kongfu of distinctive culture style fluctuation, make hospital culture makes the mark that figure of a hospital identifies. Increase publicize external recommend strength, raise the United States praise degree, famous spend the faithfulness with the patient, found brand of a batch of section office, form hospital brand stage by stage.

6, perfect service mechanism. In one day can not form excellent medical services, the long practice with long-term need is perfect; The service does not have end, should develop what make the same score with flowing water of person the people‘s livelihood to rise to be improved ceaselessly as economic society with promotion. Accordingly, must compose establishs the lasting effect mechanism that promotes a service continuously. It is constituent leader mechanism. Strengthen the constituent leader of medical services servive routine. Decide a courtyard leads servive routine of special responsible medical services, function section office is specific and responsible directive, carry out. The main component that the long-term development that should regard this academy as the promotion of the service plans, supplement each other with the development of the hospital, while business gross grows, ceaseless promotion serves quality. Want to have new target, new requirement, new move year after year. Combinative hospital runs year of requirement, put forward in those days service innovation plan, consolidate the good way that already formed, elaborate design, explore and carry out let common people need more, the new move of manage satisfaction. 2 it is to fulfil executive mechanism. Increase executive force construction, form straightway, cooperate harmonious, efficient the executive mechanism that move. servive routine each task is decomposed fulfil relevant section office, fulfil time limit and standard requirement clearly. Chase class to fulfil responsibility, one class is responsible to one class. Perfect leader divides the work controller of section office of responsible, function hangs section office of bit of clinical cure ability system. Regard the main job that registers a drop as quality and service, item-by-item has been caught fulfil. Strengthen supervise and urge examination. To each the job undertakes the examination of level sex is fulfilled, discover in time and solve existence problem, supervise and urge each task is fulfilled by process and requirement. 3 it is complaint handling mechanism. The opinion common people and complain as improve a service significant step. Farther expedite masses complains channel. Affirmatory person specially assigned for a task is in charge of collecting decanal letter box, complain phone, incoming letter to call in, labour rests cease informal discussion, dean recieves day and courtyard of the channel such as the website complain an opinion, classification turns to processing of relevant section office, dog processing result. Perfect further leave hospital the patient is followed visit opinion feedback system. The opinion important condition that reflects to the patient check, item-by-item is rectified and reform reach the designated position, ensure appear no longer similar problem. Give the patient that offers an opinion, family member in time processing information feedback. 4 it is mechanism of test rewards and punishment. Strengthen medical services to examine. The service function of perfect function section office fulfills circumstance, place to hang section office to serve means of circumstance textual research, undertake test strictly regularly. Allowance of textual research result and bonus, post, choose first actor, title is judged hire, the post is rising wait for link up with. Every season judges a demonstrative section office of innovation of a batch of services, award demonstrative board of going from place to place and prize. Establish medical services to serve advanced administrative or technical offices end of the year special award. Advanced to judging selection medical services to serve administrative or technical offices gives spirit and material award. Poor to the service, complain much section office and individual to concern a regulation to give by the courtyard punishment. 5 it is exploration innovation mechanism. Undertake retrospective seriously summing up to medical services servive routine, want to arrange classify to good way, good experience, as new the content that one year servive routine plans, in complete courtyard overall organization is carried out. Pay attention to study to draw lessons from the advanced experience that nonlocal medical services, explore the rule that medical services actively, bold the new approach that explores medical services, new method, new move, ceaseless promotion medical services a level.