Personnel of medical services is due and formal with the manner

John Stossel - Medical Marijuana

Very lucky, organic meeting is below the plan of a hospital of Nanjing, hear the lecture that manages about the hospital.

The teacher on the stage comes from hospital of Taiwan clear spring, from the runs market of whole medical services fluoroscopy of a gleam of, practical, enlightened, scientific, attentively.

The management of Taiwan hospital is everybody is accepted, although hospital of ancient Chinese name for Venus is in Beijing and Nanjing to do not have completion, it still fell in Xiamen and Shanghai foot, and open the market systematically, go to examining all without exception is professional standard to manage from the webpage.

Even if is such, teacher or the hospital that visit to this give admiring, so modest bosom lets synthetic perspiration colour!

Then such note is to should be arranged, with all cares the person of healthy career is shared, although market of mainland medical services is an a Gordian knot, but communicate with what get bellwether, it is the beginning of the change.

The teacher that thanks lecture and plan organize the unit that grooms this, thank our courtyard leader!

Act at an early date, the change is made from oneself!

Personnel of medical services is due and formal with the manner explain, cent is 4 parts: Change of medical services environment reachs character, the concept of the service, offer the gimmick of excellent service, excellent service hospital introduces Taiwan.

The change of medical services environment and character

One, the client asks continuously increasing, the client can gain relevant knowledge through friend and webpage, come to a hospital see a doctor again.

2, the product is oriented (it is good to can be used)----Pack oriented (Japanese most be good at packing, can use not only, and find the scenery pleasing to both the eye and the mind. )----The service is oriented

3, the change that serves whole of course of study to serve an idea: Mcdonald‘s, hua Hang, taipei municipal government. From at the beginning flow design is good go, offer major to now, the service that can be close to, and the client in the whole process that serving is in grading. The tenet of hospital of Taiwan all places: Character is our dignity. Chen Shuibian entered into an election contest 2000, change the image of official personnel. In the light of queue up to await, use time computation government, with number card, offer boiled water to await a service.

4, the result of intense competition between medical services: Taiwan 23 million population, do not have a big polyclinic to 20 kilometers. The supervisory mechanism of same Taiwan is more perfect, every annual meeting is passed dark visit choose " the most affable hospital " , or " complete Taiwan 100 big good doctors " .

The concept of the service

The character of the service (SERVICEFEATURE) : Have a boy or girl friend, make consumption on the spot, standardize very hard.

The satisfaction that high quality disease suffers from serves: It is commodity not only, the competition of high level hospital, active and sex of the look up before be being offerred ceaselessly serves.

Additional cost (ADDVALUE) : Comfortable, convenience, safe, set one‘s mind at, abundant, fast, clean, optimistic, fresh.

Offer " satisfactory service " target: Sincerity, speed adds a smile (SINCERITY
SPEED
SMILE)

Valuable service (VALUABLE)

Red-blooded (ENGERGY)

The uniform of fresh innovation (REVOLUTIONARY)

Touching to deep service (IMPRESSIVE)

Communicate with the patient (COMMUNICATE)

Cordial service (ENTERTAINMENT)

Offer the gimmick of excellent service

But close sex direction; Can use sexual way; Serve diversification measure
; Emulative strategy.