Human nature of medical services is changed with improve continuously (3)

Medical Mecca - China

4 Medical services the main goal that human nature changes and content demand

At present countrywide various hospital is beginning “ hospital to serve quality to run year of ” activity, the key highlights connotation quality construction, research made executive plan, offerred main goal and particular job clearly, this also is the basic basis that we begin human nature to change a service and specific target requirement.

Will always tell, want a service concept that is a center with the patient namely perforative medical services the whole story, the cry that holds to a patient regards as servive routine the first signal, regard servive routine as patient demand the first choice, regard servive routine as patient satisfaction the first standard, optimize service flow, simplify service segment, improve service efficiency, with heart of love, sincere, responsibility, attentive, patience, accomplish look frequently to grant patient, frequently to ask care, frequently to check disease illness, frequently body, diligent perambulatory ward, offer encounter a patient to operation of complimentary sound, cure has around of explanatory sound, operation to have sound of propaganda and education, traumatic operation comfort sound, rehabilitation to leave hospital the sweet service that has beatific reputation, exert oneself solves executive system not quite strict, make a diagnosis and give services is insufficient elaborate, service is insufficient enthusiastic, explanation is insufficient the problem such as patience, realize medical services quality hard 0 blemish, nurse service 0 complain, doctors and patients communicates requirement of 0 distances target, ensure for army servive routine is optimized further, construction of wind of medical ethics cure is strengthened further, administration of standard of medical services is further strict, humanitarian service activity deepens the hospital further, cure ability section office serves measure of clinical a gleam of strong, medical services nurses quality is jumped further litre.

4.1Esteem patient

Respect life value of the patient, respect character sanctity of the patient, respect own right of the patient, contented patient demands the healthy, feeling begging for leniency, requirement that seeks the service, power that seek safeguard, cure protects personnel to want to have solid medical theory knowledge and technology of higher professional diagnosis and services, , the environment of medical services that creates a beautiful, comfortable, quiet, warmth for them offers more for the patient outstanding, high quality service, satisfy the patient‘s requirement, establish mutual trust, mutual valued doctors and patients concerns.

4.2Care patient

Cure protects personnel to want those who have height to sympathize with a heart, want to use enthusiastic, kind eye to pay close attention to each patient, undertake actively communicate or communicating with the patient, provide guidance or help actively for the patient, the feeling that maintains a patient actively the protection of authority, option and privacy counterpoises.

4.3Convenient check examine

The hospital wants the professional characteristic according to each section office, the normative sex that makes a Gao Shuiping that accords with country and army to concern a provision serves a standard, from each each each link of the service, levels, period of time, reflect adequately whole journey, complete member, all-around service. All sorts of labels mix farther normative outpatient service flow chart seeing a doctor, reduce needless segment, shorten the patient expects time. Offer the establishment with illicit close good sex actively. In emergency call hall, daytime ward, ICU, radiative division, special the each examination place such as examine division, department of gynaecology and obstetrics, increase pull shade and patient clothings to deposit rack of box, clothings, offer for radiative examination patient defend the garment, protection makes an inspection patient clothings is neat with safety.

4.4Optimize an environment

Beautiful medical services environment is helpful for the patient‘s rehabilitation, environment of hospital inside and outside should sweet, elegant, neat, beautiful, of all sorts of establishment build should consider adequately for the patient, should according to convenient, comfortable, quiet, neat and bright change, afforest, beautification, depurative principle and standard, strive to realize family of equipment modernization, ward to change, gardens of area of achieve mastery through a comprehensive study of the subject of service human nature, courtyard is changed, the condition is comfortable change.

4.5Pay attention to need especially

Begin human nature to change a service, want to notice the pluralism of patient demand namely, offer diversiform form the service of disparate arrangement of ideas, distinct category, specific aim, in order to satisfy the different requirement of different patient.