Marijuana: For Medical Purposes Only Pt. 2
What compete as medical services market is intense with each passing day, people had more choice spaces to the hospital, this also raised taller requirement to unit of our medical services, not only should have energy of a technology, quality the medical expert team with tall, strong characteristic, should form oneself service characteristic and service brand more, build oneself service brand only, him establish service characteristic, ability gets wide swarm is approbated numerously quite, ability gains broad market for the rapid development of the hospital. Hospital culture is the core of excellent service brand, take seriously only will forging with hospital culture our service concept, raise our service consciousness, ability makes our service innovates somewhat, ability establishs the service brand of oneself, also rely on service brand only conversely, ability makes hospital culture gets the most sufficient reveal, enhance hospital core competition ability ceaselessly.
Service concept -- , the synthesis of hospital culture shows
Rise abruptly quickly in advance rapidly of medical science and technology and intellectual economy today, modern hospital is facing tremendous development opportunity, innovation and development hospital culture already became a hospital to meet a when new century challenges indispensable fundamental requirement. The level of a hospital, see you can cure to the patient not only ill, see you whether be cherished to the patient even, esteem, sympathize with heart and sense of responsibility, serve the reflected hospital culture newlier at the same time maturity of the concept.
My courtyard is working in last few years in, have the education of consciousness of Wu of kimono of quality of professional morality, good faith, service to the worker ceaselessly, formed stage by stage in each practice activity " inheritance, innovation, sincere letter, consecratory " hospital spirit, aroused the mission feeling of broad worker and sense of responsibility, aggrandizement the worker has deep love for the collective, consciousness that revitalizes a hospital and spirit of the dedication that respect property, more hospital culture is modelled with what serve a concept laid solid foundation.
The essence of hospital culture is with humanitarian give priority to body, it is a method with culture guiding, in order to arouse the administrative method that the intelligence an wisdom of medical personnel and creativity are a purpose. To strengthen the service consciousness of complete courtyard comrade, we are grasper with raising integrated satisfaction to spend, through holding middle-level cadre management learns class and complete member the worker grooms, the characteristic that invites provincial and famous hospital to manage cure of expert seek medical advice to serve, form, content and innovation undertook special subject lecture is mixed groom, make everybody united a thought, realise strengthening hospital culture to build is the basic approach that promotes hospital core competition ability, also be the base that establishs service brand, it is the power that the hospital can expand continuously in new century is mixed more assure.
Service consciousness -- , the self-conscious behavior of faculty
Raising medical services to serve quality is to strengthen the hospital culture construction, the mainest demand that establishs good hospital brand. Serve medical services a plant only at medical services demand, root establish at " ill factitious center " on this dependable land, each service in making medical services works becomes the self-conscious operation of broad worker, the service of the hospital just can have energy.
All previous classics is accumulated thousands of years, motherland medicine is world culture precious belongings, refracting wise man medicine to carry out the light of mobile wisdom. Our derive culture of doctor of traditional Chinese medicine " day person syncretic " , " it is with the person this " deep connotation, serve an idea newlier, add service content, simplify service program, optimize service environment, improve attitude of attending to guests, the standard serves behavior, improve service quality. "It is a center with the patient " become a hospital the jumping-off place of each job and attributive, what also promoted complete courtyard comrade to serve consciousness of concept, service at the same time is comprehensive newer.
the service recognizant change is the self-conscious action of worker of complete courtyard cadre, it is to need everybody to come of the joint efforts. The 3rd people of my courtyard and peaceful state city 6 years ago at the beginning of the hospital is amalgamative, we from update unreasonable service flow proceed with, ask each each branch, section office has his working flow refining, consider the patient‘s demand, want to reflect a service to reach the designated position on each tiny segment. The form that organizes each section office, departmental door to perform the service circuit after give somebody a new lease on life oneself with be being made up oneself, to complete courtyard broad worker is revealed, in order to obtain consistent self-identity of everybody. New service technological process came on stage to get immediately the welcome of broad patient. Give somebody a new lease on life served flow to refine service segment, close doctors and patients concerns, promoted the credit of hospital and doctor, also drove servive routine of other medical services at the same time begin.
Establish outpatient service service center, by guide the personnel such as classmaster of cure, value, doctor, apothecary forms one continuous line to serve, patient seeing a doctor seeks advice with medicine, remove drug, civilian prescription, cure is protected examine and approve, want a service especially, complain wait to all give in the service center one-time solve, went to the lavatory greatly patient. Raise service consciousness, public acceptance serves content, each section office came on stage a series of project of Wu of sincere be convinced, if the hospital held water " diabetic home " , provide healthy service 22 days every months for broad diabetic; Bone thaumatology takes exercise the function after a few art method and note to be engraved into CD to give a patient freely; Obstetric rolled out easy anxiety room, begin a new life swim, stroke touch wait for service project.
Improve the quality that logistics serves and efficiency ceaselessly, those who ensure business of hospital medical services works is normal begin, established 8400 logistics service center, offer 24 hours of logistics to ensure a service for clinical a gleam of, the water that assures a hospital, report, center offers the hour such as oxygen expedite. Excellent service aroused the master consciousness of complete courtyard comrade, formed the powerful cohesive affinity that builds hospital, development hospital stage by stage, promoted a hospital the implementation of overall strategy goal.
The service innovates -- , of hospital culture marrow reveal
Pure had a service concept and service consciousness are far insufficient still, reveal the marrow of culture of courtyard of our doctor of traditional Chinese medicine adequately through serving innovation ability only. At the same time the service is dynamic, need promotes ceaselessly and innovate, established oneself brand only, ability has exuberant and abiding vitality in patient heart. We created center of service pay a return visit, check-up center and market department, will excellent service from the courtyard inside outspread arrive outside the courtyard, from inside cure outspread arrive after cure, from medical services outspread to precautionary health care.
Center of service pay a return visit leaves hospital through building healthy archives of the patient, take a telephone call pay a return visit and come the method that photograph of pay a return visit combines, the medical services after solving a patient to leave hospital serves the problem of demand. Be in at the same time in visitting but the opinion of seasonable and witting patient, did good servive routine to have positive effect further for the hospital. Check-up center solved a patient the special demand to the hospital, established different check-up formula according to the circumstance of different crowd, satisfied people to be opposite the demand of healthy health care. Utmost ground developed market department oneself action, in nodding the connection with circumjacent hospital with community medical services, pay attention to the medical services distinguishing feature that produces a doctor of traditional Chinese medicine, strengthen the connection with dot of each medical services and circumjacent hospital actively, pay attention to particularly gain ground and popularize a doctor of traditional Chinese medicine appropriate technology, won the accredit of broad patient and support.
Center of service pay a return visit, check-up center and market department move 1 year to come, finished one‘s contributions in work to enlarge the portion of market of hospital medical services to stand, also won good public praise for the hospital, more the hospital built medical services to serve characteristic brand. Complete courtyard comrade realises he is the undertaker of the service, person that offer not only, it is the person that affective is communicated is mixed more the person that deliver, we are taking enthusiasm of have one‘s bosom filled with to serve for the patient only, in make them satisfactory while, also experience touch, ability rises ceaselessly consolidate those who serve a brand is famous degree, beautiful praise spend He Zhongcheng, what take to maintain hospital core competition ability to offer is endless, use not the dynamical source of exhaust.
Service brand -- , the method that hospital core competes
The brand is the intangible assets of the hospital, be hospital core competition ability is important prop up. Outstanding brand reflected the essential factor such as the culture of the hospital, management, quality, service, efficiency, it is hospital core competition ability and hospital culture the coagulation in medical services practice and reflect.
Oneself do not boast a good service brand, need those who get broad patient to approbate however. Medical services forms the brand with oneself distinct personality only, ability can make broad patient gets affection and rational satisfaction, just can have in its memory distinctive, valuable culture position. Be aimed at the demand of broad patient, my courtyard was rolled out have practical nurse with traditional Chinese medical science of actual effect sex. Combed a doctor of traditional Chinese medicine to nurse commonly usedly above all operation project, combine common disease to plant, choose among them 14 kinds of traditional Chinese medical sciences nurse operation characteristic project, -- inject of moxibustion, point, point is massaged, acupuncture point inunction, point sticks apply, Chinese traditional medicine inspiratory, Chinese traditional medicine withholds pulverization hip bath, Chinese traditional medicine changes enema, Chinese traditional medicine medicine, Chinese traditional medicine is fumed wash, ear acupuncture point buries seed, Chinese traditional medicine, nurse to 14 the project undertook set an example and be assessinged. Nurse the ministry was adjusted nurse the plan of assessment, increased a doctor of traditional Chinese medicine to nurse the assessment coefficient of the operation, brought paramedic into play to launch the initiative that the doctor of traditional Chinese medicine nurses, such protruding showed a doctor of traditional Chinese medicine to nurse characteristic, also formed oneself service brand.
What medical services is to be a patient to provide healthy safeguard at all, the credit by nature of the hospital depends on medical services, the discretion that serves quality is the sensitive issue that the patient is deeply concerned most, make oneself " fist product " , breed oneself to serve a brand, the rapid development of the service characteristic that forms oneself and service dominant position to the hospital is crucial. A good service brand participated in competition to provide a strong measure for the hospital, let serve a brand to be offerred for medical services a gleam of assure, let serve a brand to make the instrument that hospital core competes, in letting serve a brand to make broad masses frame of mind " brand " .
Hospital culture construction is to decide a hospital whether the crucial essential factor that models top-ranking hospital to serve a brand, and top-ranking service brand is the important step that enhances hospital core competition ability, to the development of the hospital foreground is having main effect. Model top-ranking hospital to serve a brand, meant a hospital to have the intangible assets with tremendous brushstroke, the hospital in be sure to be modernization is in extend medical services to vast domain, seek lives and can develop all respects to produce its inestimable positive effect continuously.
Heart language: Establish service of innovation characteristic medical services, the hospital distinctive culture connotation and rich and generous history are accumulated blend in among them, can form hospital medical services to serve a brand, its bright character trait, representing the comprehensive strength of the hospital, be sure to win the agree of broad patient and credit, make the propeller that courtyard of doctor of traditional Chinese medicine develops quickly.
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